FAQ

We specialize in premium comfort wear for both men and women, including:

• Crusher Flex and Thermal Tees (temperature-regulating technology)
• Active Collection for your workout needs
• Lounge & Sleepwear for ultimate relaxation
• Sweatshirts, Hoodies & Pullovers
• Swimwear and Bottoms
• Bags, Backpacks & Totes

All designed with thoughtful details and premium fabrics for everyday comfort.

Our clothing is designed with a comfortable fit in mind. Each product page includes detailed size charts with measurements to help you find your perfect fit. For our Men’s Fit Tees and Women’s collections, we offer slightly different cuts to flatter each body type.

We use premium fabrics with special features like:

• Crusher Flex technology for maximum stretch and recovery
• Temperature-regulating materials in our Thermal Tees
• Breathable fabrics for our Active Collection
• Ultra-soft materials for Lounge & Sleepwear

All designed to provide effortless comfort throughout your day.

You can create an account during checkout or by visiting our account registration page. Having an account lets you track orders, save your preferences, and checkout faster in the future.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through our encrypted checkout system.

We process orders quickly to get your comfort essentials to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process yet.

We proudly ship worldwide! However, we currently cannot deliver to some remote areas in Asia and certain other locations. During checkout, our system will automatically verify if we can ship to your address.

We offer two shipping methods:

1. Standard Shipping ($12.95): Via DHL or FedEx, arrives in 10-15 business days after dispatch (1-2 day processing time)
2. Free Shipping: Available for orders over $50 via EMS, arrives in 15-25 business days after dispatch (1-2 day processing time)

Pro Tip: Combine orders with friends or stock up on our lounge & sleepwear collections to qualify for free shipping!

Once your order ships from our warehouse at 491 Arabian Way, Grand Junction, you’ll receive a shipping confirmation email with tracking information. You can use this tracking number to follow your package’s journey to your doorstep.

While we aim to deliver all orders within the estimated timeframe, occasional delays can happen due to customs processing, weather conditions, or high demand periods. If your order is significantly delayed, please contact us at [email protected] and we’ll be happy to investigate.

We stand behind every piece in our collections. If you’re not completely satisfied, you may return unworn, unwashed items with tags attached within 15 days of delivery for a refund or exchange. Please note that original shipping fees are non-refundable.

To start a return:

1. Email our customer care team at [email protected] with your order number and the items you wish to return
2. We’ll provide you with return instructions and any necessary forms
3. Pack your return securely and send it back to us
4. Once received and inspected, we’ll process your refund or exchange

After we receive your return, please allow 5-7 business days for processing. Refunds will be credited to your original payment method. The time it takes for the refund to appear in your account depends on your bank or credit card company’s processing time.

Yes! We’re happy to exchange items for a different size or color, subject to availability. Please follow the same return process and indicate that you’d like an exchange. We’ll ship your new item as soon as we process your return.

Our customer care team is always happy to help! You can reach us at:

• Email: [email protected]
• Mailing Address: 491 Arabian Way, Grand Junction, US 81504

We typically respond to all inquiries within 24-48 hours.