At Fit Outfits Shop, we stand behind the premium quality of our comfort wear collections. If you’re not completely satisfied with your purchase of our Crusher Flex tees, Active Collection items, or any other products, we’re happy to offer returns or exchanges within 15 days of receiving your order.

Our Return Policy

We want your experience with our comfort wear to be as effortless as our lounge & sleepwear. Here’s what you need to know:

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, and in original packaging with tags attached
  • Final Sale Items: Swimwear and sleepwear (for hygiene reasons) cannot be returned or exchanged

Note: For returns due to our error (wrong item or defective product), we’ll cover return shipping costs. Otherwise, return shipping is the customer’s responsibility.

How to Return or Exchange

Follow these simple steps to initiate your return or exchange:

  1. Contact Us: Email our customer service at [email protected] with your order number and return request within 15 days of receiving your order. Use the template below for quicker processing.
  2. Wait for Approval: We’ll respond within 2 business days with return instructions and an RMA number.
  3. Package Your Items: Securely pack the items in their original packaging with all tags attached.
  4. Ship Your Return: Send the package to our return center at:
    Fit Outfits Shop Returns
    491 Arabian Way
    Grand Junction, US 81504
  5. Track Your Package: We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Return Request Template

Copy and paste this template into your email to expedite your return process:

Subject: Return Request for Order #[Your Order Number] Dear Fit Outfits Shop Customer Service, I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date]. Items to return/exchange: 1. [Product Name] – [Size/Color] – [Quantity] 2. [Product Name] – [Size/Color] – [Quantity] Reason for return/exchange: [Please specify] Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing:
    • Credit card refunds: 5-10 business days to appear on your statement
    • PayPal refunds: 3-5 business days
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchanges

For size or color exchanges of our Men’s Fit Tees, Women’s collections, or other items:

  • Follow the same return process above, indicating you’d like an exchange
  • We’ll ship your replacement item once we receive the original
  • If the exchange item costs more, you’ll need to pay the difference
  • If it costs less, we’ll refund the difference

Premium Comfort Guarantee: We want you to love your Fit Outfits Shop purchase as much as we love creating them. If you have any questions about our return policy, don’t hesitate to contact us at [email protected].