At Fit Outfits Shop, we’re committed to making your experience with our premium comfort wear as effortless as our lounge & sleepwear collections. Below you’ll find all the details about our shipping options and hassle-free return policy.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two convenient shipping methods to serve our global customers (excluding some Asian and remote regions):
- Standard Shipping ($12.95) – via DHL or FedEx with delivery in 10-15 business days after shipment
- Free Shipping – via EMS for orders over $50 with delivery in 15-25 business days after shipment
Note: Delivery times are estimates and may vary depending on your location and customs processing. We recommend ordering well in advance for special occasions.
Our Premium Comfort Guarantee
We stand behind the quality of our Crusher Flex tees, Active Collection items, and all our comfort wear. If you’re not completely satisfied, we offer returns or exchanges within 15 days of receiving your order.
Return Policy Details
- Return Window: 15 days from delivery date
- Condition: Items must be unworn, unwashed, and in original packaging with tags attached
- Final Sale Items: For hygiene reasons, swimwear and sleepwear cannot be returned or exchanged
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (wrong item or defective product)
How to Return or Exchange
Follow these simple steps to initiate your return or exchange:
- Contact Us: Email our customer service at [email protected] with your order number and return request within 15 days of receiving your order. Use the template below for quicker processing.
- Wait for Approval: We’ll respond within 2 business days with return instructions and an RMA number.
- Package Your Items: Securely pack the items in their original packaging with all tags attached.
- Ship Your Return: Send the package to our return center at: Fit Outfits Shop Returns
491 Arabian Way
Grand Junction, US 81504 - Track Your Package: We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Return Request Email Template
Subject: Return Request for Order #[Your Order Number]
Dear Fit Outfits Shop Customer Service,
I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].
Items to return/exchange:
1. [Product Name] – [Size/Color] – [Quantity]
2. [Product Name] – [Size/Color] – [Quantity]
Reason for return/exchange: [Please specify]
Please provide return instructions at your earliest convenience.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]
Refund Process
Once we receive and inspect your return:
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Your original payment method (Visa, MasterCard, JCB, or PayPal)
- Timing:
- Credit card refunds: 5-10 business days to appear on your statement
- PayPal refunds: 3-5 business days
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
Exchange Policy
For size or color exchanges of our Men’s Fit Tees, Women’s collections, or other eligible items:
- Follow the same return process above, indicating you’d like an exchange
- We’ll ship your replacement item once we receive the original
- If the exchange item costs more, you’ll need to pay the difference
- If it costs less, we’ll refund the difference
We want you to love your Fit Outfits Shop purchase as much as we love creating them. If you have any questions about our shipping or return policy, don’t hesitate to contact us at [email protected].